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Information Systems and Business Processes

Information Systems and Business Processes

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  • Beginner Level

Information Systems and Business Processes

Learn how information technology can be used to redesign business processes with this free online course.

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Information Systems and Business Processes
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Learning Outcomes

In this free course, you will learn how to:

  • Define the productivity paradox and explain the current thinking on this topic
  • Evaluate Carr’s argument in “Does IT Matter?”
  • Describe the components of competitive advantage
  • Explain Porter’s five forces for industry analysis
  • Describe how to invest in IT for competitive advantage
  • Define the term business process
  • Describe the process of managing business process documentation
  • Outline the components of an enterprise resource planning (ERP) system
  • Explain how business process management and business process reengineering work
  • Explain ISO certification for best practices in business processes
  • Describe each of the different roles that people play in the design, development and use of information systems
  • Describe the different types of users of information systems

Knowledge & skills you will learn

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